Stay With Us:
How to book our rooms and cottages?
We can’t wait to have you stay with us here at The Swan Hotel & Spa! You can book your stay with us through our website, where you can add your dinner reservations and Spa treatments too! Or, our telephone line is open for bookings between 8am-8pm
All of our pricing and availability is available on our website, just simply click ‘Book a Room.’
Telephone: 015395 31681
Our lines can get quite busy, especially when a new offer has gone live, if you’re unable to get through, please pop enquiries@swanhotel.com an email with your name, number and query and they will return your call as soon as possible. Thank you for your understanding.
Please note, when booking our prices for a child stay will be applied to those ages 15 and under.
Are we dog friendly?
Yes, we are! We would love to welcome your furry friends, being nestled away in the Lake District our hotel is the perfect spot for your furry companions!
We currently have two dog friendly stay options: Our Fabulous dog friendly room, which comes with a welcome pack for your dogs, and our Nest Cottages are dog friendly also.
Dogs are absolutely welcome in our hotel and at The Swan Inn Pub, we just ask if you can refrain from letting your best friends on our soft furnishings to respect other guests and they can’t enter The Brasserie and Spa Area.
Where are you located?
You’ll find us nestled away in the beautiful Lake District in South Cumbria! Surrounded by stunning walks and breath-taking views – did you know you can walk the West Windermere Way right from our doorstep?!
Address: The Swan Hotel & Spa, Newby Bridge, Cumbria, LA12 8NB
What can we do whilst we’re here?
We actually have everything you need right here with us under one roof! From our three dining areas with divine offerings, your stay includes a complimentary full Cumbrian breakfast, to our wonderful Health Club with complimentary access during your stay.. hello swimming pool! Through to our Award-winning Spa!
If you’d like to explore our local surroundings (which we highly recommend!), we have beautiful walks right from our doorstep, you can find out more information here:
Exploring the Scenic West Windermere Way: A Journey from The Swan Hotel in Newby Bridge
We have some wonderful local businesses a stone’s throw away which will compliment your stay with us!
Make sure to explore the nearby Lakeside and Haverthwaite Railway, which offers a nostalgic steam train ride through the stunning countryside. Newby Bridge Halt Station is a 5-minute walk from the Swan Hotel. Book Here: https://www.lakesiderailway.co.uk/
Be sure to visit the Lakes Aquarium, an educational and entertaining attraction that showcases the rich aquatic life of the region. Book Here: https://lakesaquarium.co.uk/
Alternatively, you can take a leisurely cruise on Windermere itself, which offers onward options to Bowness, Brockhole and Ambleside. You’ll be treated to stunning views of mountain scenery, secluded bays and the many wooded islands.
Can we cancel?
Yes, but please note any deposit paid is deemed non-refundable and non-transferable.
On our ‘Pay on Departure’ rate you can cancel your room up to 5 days before arrival free of charge.
Please note, all nest cottage cancellation terms will be confirmed to you by Cottages.com.
Please note, if you have booked under a special offer, individual terms and conditions apply.
You can pop Reservations a call on: 015395 31681 or an email to reservations@swanhotel.com to cancel or rearrange your booking.
I’ve had a problem during my stay!
We pride ourselves on curating an environment to help you create wonderful memories in your cosy home away from home, however if you’re experience with us has not met your expectations we would love the opportunity to resolve it before you leave. Please pop to Reception where our amazing team will do their best to help, alternatively, please send an email to reception@swanhotel.com where our management team will be in touch.
Holte Spa – Thermal Suite and Gardens:
What are your prices?
Monday – Thursday (10am-6pm) = £40
Friday = £45
Saturday – Sunday (10am-6pm) = £50
Monday – Thursday (6pm-8pm Twilight Spa) = £45
Friday (6pm-8pm Twilight Spa) = £50
Saturday – Sunday = £55
Please note, these prices are subject to change at anytime without notice.
What facilities do you have in your Thermal Suite and Garden?
You can expect specifically tailored thermal journeys; with an authentic outdoor Finnish sauna, minimal chlorine, naturally filtered pools and cosy relaxation spaces.
From our naturally filtered jacuzzi pool with gentle jets to alleviate tight muscles and tension, to our experience showers complete with water effects such as tropical rain, mist, monsoon and cold waterfall to deliver a multi-sensual encounter, you can truly immerse yourself in Holte Spa and escape the hustle and bustle of daily life. You can expect:
- 100% humidity steam room
- 12 seater Jacuzzi pool with jets
- Indoor/outdoor hydrotherapy pool
- Ice buckets
- Outdoor Finnish sauna
- Indoor Finnish-inspired sauna
- Relaxation corners and lounge areas
- Hot or cold experience showers
How do you book the Spa Access?
Indulge in a world of relaxation and wellness at Holte Spa, nestled within the Swan Hotel! You can book our Thermal Access via our website here:
Book here or pop us a call on 015395 39900.
Our Spa is open 7 day a week, all year round. 10am-8pm daily
Is the Spa Access included in my room type?
Complementary Holte Spa access (from 10am – 4pm) is included within the purchase of the following room types:
- Splendid Rooms – Garden or River View
- Splendid Suites
- The Cosy Room in the Loft
- The Lovely Loft
- The Fabulous Loft
- The Love Nest
Please note, pre booking is essential. Holte Spa access is not included in some of our promotional rates. If you have any questions about your booking, please refer to your confirmation email or contact our reservations team on 015395 31681.
From time to time we also offer Holte Spa access (alongside other room types) as part of a package. To view these, please visit our Offers page.
Is there any age restrictions?
Children under the age of 16 are not permitted to use or accompany any persons over 18 attending the spa, or use the facilities attached.
Can we cancel?
We require 24 hours’ notice of a cancellation, after which a 100% charge will be made.
You can pop the Spa Team a call on: 015395 39900 or an email to spa@swanhotel.com to cancel or rearrange your booking.
Thermal Access Term’s and Conditions
At Holte spa your health and wellbeing is our primary concern, therefore if you are currently pregnant, have any allergens, have a heart disorder, have a diagnosed medical condition or are taking any prescribed drugs, please let us know in advance.
The Holte spa, including all treatment rooms, thermal suite and spa garden are ADULTS ONLY.
Holte spa has a non-smoking policy. In keeping with the UK law, the Spa applies a strictly non-smoking policy within its confines or on external parameters.
We request that mobile phones are kept on silent or switched off in the spa We would request that all tablets and pagers are switched off/on silent during your visit. We are happy to relay any messages via the Spa reception.
No photography is permitted in the changing areas and/or on poolside.
You may be required to remove jewellery for treatments; we therefore advise that you choose to leave jewellery at home or in your guest room. Holte spa will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents.
Offers cannot be used in conjunction with one another and are subject to availability.
Please note guests suffering from any heart conditions, high blood pressure and unable to use any of our heat experiences.
Holte Spa:
Car Parking – Do I need to pay?
If you are using the Spa or Health club, you do not need to pay for parking.
Park up and head straight to us. You will need to pop your car registration on the tablet provided.
Do I need to bring a towel?
We provide you with a robe and towel on arrival.
If you would like to bring your own robe and towel you are very welcome to do so.
Can I get food and drink whilst I’m with you?
You are able to buy drinks at the spa café and take them in to the spa, yes!
All food must be consumed in the café area only.
Do you have lockers?
We do! Please note that wristbands are used to open and close the lockers, a £5 refundable deposit is required per band.
Do you have a pool?
Holte Spa boasts an incredible adult only – indoor to outdoor, swim through hydro pool.
You’ll find a family friendly, full size swimming pool in the Health Club.
Do you have any age restrictions?
Yes we do, the Spa is adults only, 18+.
We can allow 16-17 year olds to visit, as long as they are with a parent or guardian only.
Food and Beverage:
What time is breakfast served?
Breakfast is served in the Brasserie 7am-10:45am Monday – Friday, and 8am-10:45am on weekends and Bank Holidays.
Please note that the busiest time for breakfast is between 9am and 10am.
Do you cater for allergy requirements?
Yes! Our pub and Brasserie menu offer Gluten Free, dairy free and vegan options. Please Note that the Afternoon Tea is a set menu and unfortunately cannot be changed.
Car Parking – Do I need to pay?
If you are coming in to dine, please purchase a ticket from one of the machines outside, if you give this to a member of the restaurant team they will deduct this from your bill.
Parking for residents, spa, and health club guests is free, and will be validated at the respective reception areas.
Are you dog friendly?
Yes! We welcome dogs at the Swan Inn, lounge and terrace areas. Please note that dogs are not permitted in the Brasserie.
Is breakfast included with my room rate?
Breakfast is included for all hotel rooms and the Love Nest.
“The Nest” self-catering accommodations are not inclusive of breakfast -Owl, Dormouse, Mallard and Hedgehog.
Can I order breakfast to my room?
Yes! We offer all our breakfast menu items for room service for a £5 tray charge. Simply fill out your room service card and hang it on your door before you head off to bed, and let our team take care of the rest. When choosing a time please note that there is a 20 minute window. (so for example, 9am will be between 9 and 9:20)
What is included with my breakfast?
Breakfast at the Swan consists of a continental buffet, a hot cooked-to-order meal, tea and cafetiere coffee.
There is a supplemental charge for barista coffees.
Can I have breakfast if I’m not staying at the hotel?
We offer full breakfast access for £25 per adult/£15 per child – this gives you access to the continental buffet, a cooked-to-order breakfast, and tea or cafetiere coffee.
If you’d like something lighter, you can order individual items from our menu at the bar.
What are our food service times?
The dog friendly Swan Inn offers the pub menu from 12pm – 9pm daily.
The Brasserie offers the evening menu from 5pm-9pm daily.
Do you serve Sunday Lunch?
We offer a roast beef every Sunday, served with seasonal veg, cauliflower cheese, rich stock gravy, and huge home-made yorkshire puds. But be quick, once it’s gone, it’s gone!
Do you serve Afternoon Tea?
Our traditional afternoon tea is served daily from 12pm-4:30pm. Our set menu includes: a selection of mini cakes, fruit scones with jam and cream and a finger sandwiches. Unfortunately, as this is a set menu we are unable to cater to any dietary requirements for this meal.
Do you offer a children’s afternoon tea?
At this time we do not offer a children’s afternoon tea option.
Do you serve on The Terrace?
The Terrace, including the pizza van and ice cream hut, is open for food service during the summer months, weather permitting.
Do you offer Vegan and Vegetarian options?
Yes, both the pub and brasserie menus offer a variety of vegan and vegetarian options.
I have a voucher to use!
Please print your voucher to bring with you, if you don’t have access to a printer, we can print it for you through reception. Your voucher must be redeemed in its entirety during one transaction.
Do I need to book a table?
A booking isn’t required but is highly recommended as we can get very busy, especially at peak times. Bookings are taken online via our booking system, or over the phone.
If you would like to book a table of more than 6 diners, please contact the hotel directly.
Content Creation + Influencers
Want to collaborate with us?
We’d love to hear from you – Please pop your media kit over to marketing@swanhotel.com and we’ll be in touch with you!
Events:
What kind of functions do we offer?
From Spa Parties, Weddings, Family Gatherings, Baby Showers, Private Dining, Corporate Events to Birthday Parties, we have something for everyone!
How do I book?
Pop an email over to: events@swanhotel.com
How much is room hire?
Prices can vary, but typically range from £150-£250 for a single room.
How many can we seat for a function?
Up to 80 seated guests and 100 evening wedding guests.
Do you offer discounts on multi room hire for events?
Yes! We offer discounts if booking multiple rooms for a function.
Complaints
We’re sorry to hear that you’ve had a problem with your experience with us at The Swan Hotel
We pride ourselves on curating an environment to help you create wonderful memories in your cosy home away from home, however if you’re experience with us has not met your expectations we would love the opportunity to resolve it before you leave. Please pop to Reception where our amazing team will do their best to help, alternatively, please send an email to reception@swanhotel.com where our management team will be in touch.
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Contact Information
The Swan Hotel & Spa
Newby Bridge,
Cumbria
LA12 8NB
United Kingdom